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Return Policy

Not happy? Then we aren't either. Please let us know more about it at info@pocketCHANGE.online

Returns
The following goods are exempt from being returned:
Gift cards
Food
Earrings
Personal Care Products (e.g. Body Lotion)

Items purchased from {pocket}CHANGE may be returned or refunded within 30 days from the original date of purchase. To be eligible for a return, your item must be:

  • unused
  • in the same condition that you received it
  • in its original packaging
  • accompanied by a receipt or proof of purchase

Refunds
Once your return is received and inspected, you will receive a email informing you of the approval or rejection of your refund.
If you are approved your refund will be processed and a credit will automatically be applied to your original method of payment within 7 days.

Exchanges
Items delivered with defects or damage will be exchanged. Please send us an email at info@pocketchange.online explaining the reason for the exchange and include a picture of the flaw or damage.

*Please note*
  • Do NOT ship your product to us for refund or exchange until you receive a confirmation email approving the transaction.
  • You will be responsible for paying for the shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will not be refunded.
Shipping
To return your product, please mail your product to:
{pocket}CHANGE, 393 St. Paul Street, Saint Catharines Ontario, L2R 3N1, Canada

{pocket}CHANGE is not responsible for incoming returns or exchanges lost in transit.